Privacy Policy

Purpose of this Privacy Policy

Jo Padmore Eyewear is committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information about our clients, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

It is important that you read this Privacy Policy together with any other privacy notice on our website from time to time so that you are fully aware of how and why we are using your data.

Any questions regarding this Policy should be sent by email to or by writing to us at 790 Wilmslow Rd, Didsbury, Manchester M20 2DR. Alternatively, you can telephone 0161 455 8855.

Who are we?

We are Jo Padmore Eyewear, founded in 2003 and wholly owned by Joanna Padmore. Our registered address is 64 Spath Rd, Didsbury, Manchester, M202GT

General Optical Council Guidelines

As a registered provider of optical services we are duty bound to follow the General Optical Council (GOC) guidelines relating to patient contact for essential healthcare check ups and the length of time we must retain patient records.

We are legally required to hold some types of information to fulfil our statutory obligations. We will hold customers personal information on our systems for as long as is necessary for providing a service to them, or as long as is set out in GOC.

GOC Guidelines recommended period of retention;

Adult patients: 7 years, even if the patient has subsequently died

Children and young or vulnerable people: 10 years after they were last seen or until the patient’s 25th birthday if later. If the child or young person has died, keep the records for 10 years after they were last seen

The NHS & Information Governance:

As an accredited provider of services on behalf of the NHS we comply fully with their Information Governance policy. The law allows personal data to be shared between those offering care directly to patients but it protects patients’ confidentiality when data about them is used for other purposes. These “secondary uses” of data are essential to run a safe, efficient, and equitable health service.

They include:

* Reviewing and improving the quality of care provided

* Researching what treatments work best

* Commissioning clinical services

* Planning public health services

How do we collect information?

We obtain information about you when you when you purchase products and services, book an appointment, or if you register as a client in our shop.

What type of information is collected from you?

The personal information we collect might include your name, age, address, telephone number, email address and relevant details about your eyesight health and associated prescriptions. If you purchase a product or service from us, your payment card

information is not held by us, it is collected by our third-party payment processors (Handepay), who specialise in the secure online capture and processing of credit/debit card transactions and maintain compliance in line with GDPR regulations.

How is your information used?

We require this information to understand your needs and provide you with a better service in order to;

* Maintain NHS obligations regarding record keeping.

* Inform and remind you of appointments

* Inform you that products are ready for collection

* We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Who has access to your information?

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf

We may pass your information to our third-party service providers, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to manufacture glasses). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service. None of our third-party suppliers have our customers contact details. Please be assured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Your consent

You have a choice about whether or not you receive information from us. If you do not want to receive communications from us you can request removal of your contact details by contacting us at or calling us on 0161 445 8855.

Please note that as a healthcare provider we are obliged to contact you when you are due or overdue for your next scheduled appointment for eye care.

How you can access and update your information

The accuracy and availability of your personal information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, or you would like a copy of the information we hold about you, please email us at or write to us at 790 Wilmslow Rd, Didsbury, Manchester M20 2DR. Alternatively, you can telephone 0161 445 8855.

Data Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

If you are 16 or under

We are committed to protecting the privacy of children aged 16 or under. If you are aged 16 or under‚ you must get your parent/guardian’s permission before providing us with personal information.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in May 2018.

National Data Opt Out

The national data opt-out policy was introduced on 25 May 2018, enabling patients to opt out from the use of their data for anything other than their individual care and treatment, for example research or planning purposes. Jo Padmore Eyewear does not use patient data for any purpose other than their individual care and treatment.